Complaints Policy – Maideid Al Mansoory Advocates & Legal Consultants
Law firm complaints policy: how to submit a legal complaint and client rights. Complaints Policy UAE Lawyer.
Our Commitment
We are committed to listening to our clients and handling their complaints with seriousness and professionalism to ensure the highest levels of satisfaction and trust.
How to Submit a Complaint
- Clients can submit a complaint via the online form on this page.
- Complaints can also be sent by email: complaints@uae-lawyer.com
- Or by calling directly: +971 56 808 2997
Complaint Form
Response Time
- Complaints are responded to within 5 working days.
- For complex complaints, clients will be notified of the additional time required.
Confidentiality
- All complaints are treated with full confidentiality and are not shared with third parties unless legally required.
- Submitting a complaint through this form does not suspend statutory or court deadlines unless agreed in writing.
Processing Steps
- Complaint received and logged into the system.
- Review by the responsible legal consultant.
- Contact with the client to clarify details.
- Provide the appropriate solution or action.
Client Rights
- Clients have the right to track the status of their complaint at any time.
- They have the right to object to the proposed solution and request further review.
- Abusive complaints or those lacking essential details may not be processed. Contact: complaints@uae-lawyer.com.